Department for Work and Pensions written question – answered am ar 7 Gorffennaf 2026.
Munira Wilson
Liberal Democrat Spokesperson (Education, Children and Families)
To ask the Secretary of State for Work and Pensions, what artificial intelligence services and tools are used by his Department; and whether his Department has a contract with providers for those services.
Andrew Western
The Parliamentary Under-Secretary of State for Work and Pensions
The Government is committed to adopting artificial intelligence in a way that is transparent, responsible and accountable to the public.
Information about algorithmic and AI tools used by government departments to support decisions that affect members of the public, or that have a significant influence on a decision-making process with public effect, is published through the Algorithmic Transparency Recording Standard (ATRS). The ATRS has been mandatory for central government departments since 2024, and records are published on GOV.UK at www.gov.uk/algorithmic-transparency-records. In addition, departments may use other internal tools which do not fall within the scope of the Standard.
In line with public procurement transparency requirements, departments publish contractual information for AI services and tools on Contracts Finder and, where above the relevant threshold, on the Find a Tender Service.
AI services and tools are accessed across government through a range of commercial routes. Departments may contract directly with AI providers, access AI products via intermediated routes such as reseller arrangements where the contractual relationship sits with a partner rather than the underlying provider or use AI capabilities delivered as features within existing enterprise software and platform contracts (for example productivity, HR or service management tools).
Departments remain responsible in all cases for ensuring compliance with procurement legislation, securing value for money, and publishing relevant contractual information in line with transparency requirements.
The Department for Work and Pensions (DWP) uses artificial intelligence (AI), including machine learning, natural language processing, robotic process automation and generative AI, to support service delivery. These technologies help improve efficiency, support colleagues and strengthen services for customers.
Yes0 people think so
No0 people think not
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Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
