Department for Work and Pensions written question – answered am ar 17 Mai 2024.
Hywel Williams
Shadow PC Spokesperson (International Development), Shadow PC Spokesperson (Work and Pensions), Shadow PC Spokesperson (Defence), Shadow PC Spokesperson (Cabinet Office), Shadow PC Spokesperson (International Trade), Shadow PC Spokesperson (Foreign Affairs), Shadow PC Chief Whip
To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of expanding the use of e-mail to communicate with his Department's customers.
Paul Maynard
The Parliamentary Under-Secretary of State for Work and Pensions
DWP utilises technology which allows encryption with most providers of personal email services, such as Gmail or Outlook, helping this stay secure. As such, email communication with customers is currently permitted in certain circumstances, for example, where the customer has a reasonable adjustment in place.
The Department is keen to utilise the benefits provided by email communication, as part of its work in modernising customer contact channels to deliver modernised services. The department is currently exploring a number of specific possibilities to expand its use of outbound email to communicate with customers, recently testing sending of notifications via email to overseas customers in areas where the postal system is unreliable.
Yes8 people think so
No5 people think not
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