Revenue and Customs: Correspondence

Treasury written question – answered am ar 9 Mai 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Alyn Smith Alyn Smith Shadow SNP Spokesperson (Europe), Shadow SNP Spokesperson (EU Accession)

To ask the Chancellor of the Exchequer, what steps he is taking with HMRC to help ensure taxpayers receive (a) prompt and (b) accurate responses to queries.

Photo of Nigel Huddleston Nigel Huddleston The Financial Secretary to the Treasury

HMRC strives to answer all queries promptly and accurately. HMRC is also encouraging more customers to use its online services which are accessible 24/7 and regularly score satisfaction scores of over 80%.

The details requested by the Hon. Member are published monthly by HMRC at: https://www.gov.uk/government/publications/hmrc-monthly-performance-report-february-2024

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