Maternity Services: Complaints

Department of Health and Social Care written question – answered am ar 24 Ebrill 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Kwasi Kwarteng Kwasi Kwarteng Ceidwadwyr, Spelthorne

To ask the Secretary of State for Health and Social Care, what steps her Department is taking to ensure that maternity and neonatal complaints systems are (a) transparent and (b) compassionate for parents.

Photo of Maria Caulfield Maria Caulfield The Parliamentary Under-Secretary for Health and Social Care, Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Women)

Anyone has the right to make a complaint about any aspect of National Health Service care, treatment, or service. The NHS Complaint Standards set out how organisations providing NHS services should approach complaint handling. They apply to NHS organisations in England, and independent healthcare providers that deliver NHS-funded care.

If complainants need assistance in making a complaint, officers from the Patient Advice and Liaison Service are available in most hospitals. Additionally, assistance can also be provided by the Independent NHS Complaints Advocacy Service.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.