Avanti West Coast: Standards

Department for Transport written question – answered am ar 20 Mawrth 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of David Jones David Jones Ceidwadwyr, Gorllewin Clwyd

To ask the Secretary of State for Transport, whether his Department is taking steps with Avanti West Coast to improve the standard of customer service provided by that company.

Photo of Huw Merriman Huw Merriman Minister of State (Department for Transport)

The Department meets with Avanti West Coast regularly to discuss its performance, across all areas including Customer Experience, and where improvement is required. Over the next few months Avanti West Coast is working to introduce a brand-new fleet of electric and bi-mode Hitachi trains offering more space and a quieter journey for passengers along the North Wales mainline.

Does this answer the above question?

Yes0 people think so

No1 person thinks not

Would you like to ask a question like this yourself? Use our Freedom of Information site.