Royal Mail: Standards

Department for Business and Trade written question – answered am ar 12 Mawrth 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Lord Sikka Lord Sikka Llafur

To ask His Majesty's Government what assessment they have made of reports that Royal Mail is not currently meeting its first-class and second-class letter delivery targets; and what remedial action they intend to take in response.

Photo of Lord Offord of Garvel Lord Offord of Garvel Parliamentary Under Secretary of State (Department for Business and Trade)

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail's service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

In its investigation into quality of service performance for 2022-23, Ofcom found Royal Mail had contravened its service conditions and therefore imposed a £5.6 million fine on the business. Ofcom has committed to closely monitoring Royal Mail's performance and the steps it is taking to return delivery offices to pre-pandemic practices.

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