Train Operating Companies: Standards

Department for Transport written question – answered am ar 21 Chwefror 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Louise Haigh Louise Haigh Shadow Secretary of State for Transport

To ask the Secretary of State for Transport, if he will publish the SQR (a) data and (b) benchmarks used for train operating companies in financial years (i) 2022-23 and (ii) 2023-24.

Photo of Louise Haigh Louise Haigh Shadow Secretary of State for Transport

To ask the Secretary of State for Transport, which train operating companies are not meeting contractual benchmarks for service quality.

Photo of Louise Haigh Louise Haigh Shadow Secretary of State for Transport

To ask the Secretary of State for Transport, which train operating companies have notified him that they have not met contractually agreed benchmarks for service quality since 18 September 2022.

Photo of Huw Merriman Huw Merriman Minister of State (Department for Transport)

Train operators are required to publish their Service Quality Regime (SQR) results on their websites each reporting period, alongside the contractual benchmarks.

The Department regularly discusses and reviews service quality performance with all operators and can take further action where scores are consistently below benchmark. Underperformance also impacts upon the amount of annual performance fee earned by private sector operators.

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