Water Charges: Disadvantaged

Department for Environment, Food and Rural Affairs written question – answered am ar 14 Chwefror 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Lord Taylor of Warwick Lord Taylor of Warwick Non-affiliated

To ask His Majesty's Government, following reports that water bills are due to rise by an average of six per cent from April, what steps they are taking to provide additional support to households facing financial pressures.

Photo of Lord Douglas-Miller Lord Douglas-Miller The Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs

I am very mindful that consumers are concerned about their bills. For this reason, the Government expects all water companies to ensure customers are aware of the support schemes available – including bill discount schemes, payment holidays, adjusting payment plans and support for customers in managing their personal finances.

I encourage customers to access the Consumer Council for Water’s Advice Hub, which has information and useful tools to help customers reduce their bills or access financial support.

To support people with the cost of living, the Government has put in place a substantial package of support. Further information can be found at GOV.UK.

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