Department for Energy Security and Net Zero written question – answered am ar 16 Hydref 2023.
Lord Truscott
Non-affiliated
To ask His Majesty's Government what assessment they have made of cases of energy supply companies using (1) coercive techniques, and (2) untrue statements, to try to compel customers to install smart meters.
Lord Callanan
Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
Energy suppliers must treat customers fairly in line with their Standards of Conduct licence obligations, behave in a fair, honest, appropriate, and professional manner to ensure that consumers receive the right information to make decisions about their energy supply and have a positive experience when dealing with their supplier.
The Government expects energy suppliers to fulfil their regulatory obligations. Ofgem is responsible for regulating energy suppliers against their obligations.
Yes3 people think so
No2 people think not
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