Part of Health Service Commissioner for England (Complaint Handling) Bill – in a Public Bill Committee am 2:00 pm ar 15 Ionawr 2015.
My hon. Friend is absolutely right. Two major damages are done. The first is clearly to the healing process or, indeed, the closure process, in the case of the Morrish family, who feel they have received bad treatment over and over again, from not just the health service but the system that is designed to put such things right. The second damage is the delay in correcting the problems. The Morrish little boy died from septic shock, which was misdiagnosed several times in the system. Each of those stages that went wrong should have been corrected straight away or as soon as possible thereafter. I have had discussions with the health ombudsman and with the Chair of the Public Administration Committee on the issue, and they both understood that. I will come to the effect of that.
The Bill is the first small step in a series of reforms that is currently countenanced by the Public Administration Committee, the Cabinet Office, the Department of Health and, indeed, by the health service ombudsman; she has already made a lot of managerial changes to improve things. The reforms that are coming after this and that will further enhance the service are being debated in Whitehall, in the Government system, and in Parliament. It is possible that we may adopt one or two of those on Report if there is a consensus for them. I say very firmly across the Floor that I will take that stance only if there is a consensus. I give the Committee warning of that.
I mention, en passant, the two amendments that I will not move. They were given to me by the ombudsman service to make the Bill consistent in its wording with the primary legislation that enables the existence of the ombudsman. I chose not to move them because, frankly, people—including the Department—have not had time to consider them properly. We will come back, either with them or with a modified variant. Please would all Committee members tell me if they think that something needs to be done with them? I do not, under any circumstances, want to dilute what we are doing but I may come back to them on Report.
Beyond that, clause 1 is the substance and the nub of a simple Bill, which is about common sense and will serve to prevent, in the long future, the sort of tragedies and failures of the Sam Morrish case.