HMRC Self-assessment Helpline - Commons Urgent Question

Part of the debate – in the House of Lords am 3:17 pm ar 26 Mawrth 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Lord Watts Lord Watts Llafur 3:17, 26 Mawrth 2024

My Lords, is it not the case that the people who carried out this assessment are the same people who have been failing the public for many years? Who carried that assessment out? Does the Minister understand that many people who try to contact the tax office do so after they have failed to get through or get any answers from the online service?