HMRC Self-assessment Helpline - Commons Urgent Question

Part of the debate – in the House of Lords am 3:17 pm ar 26 Mawrth 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Lord Livermore Lord Livermore Opposition Whip (Lords), Shadow Spokesperson (Treasury) 3:17, 26 Mawrth 2024

My Lords, on Tuesday 19 March, HMRC announced that it would close its self-assessment helpline for half the year. The very next day, following a U-turn by the Chancellor, HMRC announced that this closure would not go ahead. When was any Treasury Minister first informed by HMRC of its decision to close the helpline? Reports of the Chancellor’s U-turn referred to a “pause”—what criteria will be used to decide whether, and when, HMRC will proceed with its planned closure of the helpline?