Questions to the Mayor of London – answered am ar 16 Tachwedd 2022.
Can you provide the average pay bands for London Underground ticket office staff?
Transport for London (TfL) does not employee any London Underground ticket office staff. Ticket offices were closed in 2015 as part of a review of how stations operated and how TfL could better serve its customers in light of the changing way customers paid for travel.
As part of this change, TfL ensured that staff were more visible and available for passengers so that passengers are able to find help and assistance when needed and upgraded ticket machines to ensure passengers are able to buy the right ticket and get refunds when they need them.