A service from mySociety A service from mySociety

TheyWorkForYou

Dewislen

Access to Digital Services: North-east

Science, Innovation and Technology – in the House of Commons am ar 12 Chwefror 2025.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Emma Foody Emma Foody Labour/Co-operative, Cramlington and Killingworth

What steps his Department is taking to make digital services easier to access for small businesses in the north-east.

Photo of Feryal Clark Feryal Clark Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

No one anywhere in the UK should have difficulty using Government services, and the Government are committed to ensuring that our online and digital services are as accessible as possible. There are globally recognised standards for digital accessibility, but they are only part of the design of an inclusive service, which is why we will be revising the Government service standards to incorporate requirements covering wider issues of inclusion and looking at extending their scope into the wider public sector.

Photo of Emma Foody Emma Foody Labour/Co-operative, Cramlington and Killingworth

Recently, I attended a roundtable of small businesses in the north-east, held at Sage, and a key theme was the need for good connections and digital services to help their businesses to grow. Digital connectivity is of course critical, but this often holds people back. What are the Government doing to ensure that digital infrastructure is strong enough to support local businesses in constituencies such as mine?

Photo of Feryal Clark Feryal Clark Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

It is right that not only do we need to have good online access to services, but businesses need to be able to connect to those services, and that is why the Government are committed to delivering nationwide gigabit connectivity coverage by 2030. I am glad to say that over 94% of premises in her Constituency can access gigabit broadband, including the businesses that she refers to, but I am of course happy to meet her to talk about what more we can do in this important area.

Photo of Jessica Brown-Fuller Jessica Brown-Fuller Liberal Democrat Spokesperson (Hospitals and Primary Care)

The Sussex Bookshop is a new bookshop that opened in Chichester city centre in December; it is now February and it is unable to connect to any sort of internet provision, because Openreach is reporting that there are no extra connections for the whole city centre. Does the Minister agree that reliable internet access is essential, especially for small businesses that have to operate both on the high street and on an online platform? What steps is she taking to ensure that those businesses have access now, not in 2030?

Photo of Lindsay Hoyle Lindsay Hoyle Speaker of the House of Commons, Chair, Speaker's Committee for the Independent Parliamentary Standards Authority, Chair, Speaker's Committee for the Independent Parliamentary Standards Authority, Chair, House of Commons Commission, Chair, Speaker's Committee on the Electoral Commission, Chair, Speaker's Committee on the Electoral Commission, Chair, Members Estimate Committee, Chair, Members Estimate Committee, Chair, Restoration and Renewal Client Board Committee, Chair, Restoration and Renewal Client Board Committee, Chair, Speaker's Conference (2024) Committee, Chair, Speaker's Conference (2024) Committee

I think that is linked to the north-east. That is the subject.

Photo of Feryal Clark Feryal Clark Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

I absolutely agree with the hon. Member. Businesses across the country should be able to connect, especially in this day and age. If the business in her Constituency continues to experience problems, my hon. Friend the Minister for Data Protection and Telecoms will be happy to meet her to discuss this issue further.

Photo of Lindsay Hoyle Lindsay Hoyle Speaker of the House of Commons, Chair, Speaker's Committee for the Independent Parliamentary Standards Authority, Chair, Speaker's Committee for the Independent Parliamentary Standards Authority, Chair, House of Commons Commission, Chair, Speaker's Committee on the Electoral Commission, Chair, Speaker's Committee on the Electoral Commission, Chair, Members Estimate Committee, Chair, Members Estimate Committee, Chair, Restoration and Renewal Client Board Committee, Chair, Restoration and Renewal Client Board Committee, Chair, Speaker's Conference (2024) Committee, Chair, Speaker's Conference (2024) Committee

I call the Liberal Democrat spokesperson.

Photo of Victoria Collins Victoria Collins Liberal Democrat Spokesperson (Science, Innovation & Technology)

Digital services for small businesses are important across the country—north-east, south-east or wherever you are, Mr Speaker. The latest data shows, however, that only around 15% of UK small and medium-sized enterprises use AI, which is well behind other countries, such as Denmark and Finland. Will the Minister commit to publishing a detailed adoption road map that covers, for example, essential upskilling, data centre capacity and tech vouchers, so that small businesses can deploy AI without being locked out by cost and complexity?

Photo of Feryal Clark Feryal Clark Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)

The hon. Member will have seen the AI opportunities action plan, which sets out our aspiration for this country, including the opportunities for small businesses. The fusion of AI across the economy is top of the agenda. In the coming months, she will see more activity on how we will do that.

constituency

In a general election, each Constituency chooses an MP to represent them. MPs have a responsibility to represnt the views of the Constituency in the House of Commons. There are 650 Constituencies, and thus 650 MPs. A citizen of a Constituency is known as a Constituent

Minister

Ministers make up the Government and almost all are members of the House of Lords or the House of Commons. There are three main types of Minister. Departmental Ministers are in charge of Government Departments. The Government is divided into different Departments which have responsibilities for different areas. For example the Treasury is in charge of Government spending. Departmental Ministers in the Cabinet are generally called 'Secretary of State' but some have special titles such as Chancellor of the Exchequer. Ministers of State and Junior Ministers assist the ministers in charge of the department. They normally have responsibility for a particular area within the department and are sometimes given a title that reflects this - for example Minister of Transport.

Speaker

The Speaker is an MP who has been elected to act as Chairman during debates in the House of Commons. He or she is responsible for ensuring that the rules laid down by the House for the carrying out of its business are observed. It is the Speaker who calls MPs to speak, and maintains order in the House. He or she acts as the House's representative in its relations with outside bodies and the other elements of Parliament such as the Lords and the Monarch. The Speaker is also responsible for protecting the interests of minorities in the House. He or she must ensure that the holders of an opinion, however unpopular, are allowed to put across their view without undue obstruction. It is also the Speaker who reprimands, on behalf of the House, an MP brought to the Bar of the House. In the case of disobedience the Speaker can 'name' an MP which results in their suspension from the House for a period. The Speaker must be impartial in all matters. He or she is elected by MPs in the House of Commons but then ceases to be involved in party politics. All sides in the House rely on the Speaker's disinterest. Even after retirement a former Speaker will not take part in political issues. Taking on the office means losing close contact with old colleagues and keeping apart from all groups and interests, even avoiding using the House of Commons dining rooms or bars. The Speaker continues as a Member of Parliament dealing with constituent's letters and problems. By tradition other candidates from the major parties do not contest the Speaker's seat at a General Election. The Speakership dates back to 1377 when Sir Thomas Hungerford was appointed to the role. The title Speaker comes from the fact that the Speaker was the official spokesman of the House of Commons to the Monarch. In the early years of the office, several Speakers suffered violent deaths when they presented unwelcome news to the King. Further information can be obtained from factsheet M2 on the UK Parliament website.