Indeed. The proof was in the pudding and was demonstrated by the outcome of the referendum on 23 June 2016. My hon. Friend is right. Actually, this is about unconscious bias in some cases and very positive groupthink in others. That is where the problem lies—somewhere in between.

On a limited budget, the voluntary organisation News-Watch does the job extremely well. It states: “The BBC's continued stonewalling of complaints, inadequacies of Ofcom in its watchdog role and the lack of effective reforms proposed by the mid-term review to ensure impartiality remains a fundamental problem.” Thus, the national interest is undermined, and the right of the licence-fee payer to have a proper system in place is denied him. News-watch is calling—rightly, in my opinion—for much more radical reforms to ensure impartiality, with a fully independent complaints system, more transparency and accountability, and efforts to improve diversity of opinion among BBC staff through new staff-training initiatives to ensure impartial research and analysis. All those are urgent.

The mid-term review does not, in my opinion, provide a proper system for determining breaches of impartiality, and allows the BBC and Ofcom undue latitude in interpreting what the words “due impartiality” mean, leaving the BBC as its own judge and jury. Indeed, in the past year, the new BBC editorial complaints unit—otherwise known as the ECU—has upheld only one impartiality complaint. People simply will not believe that, but it is a fact. Neither the BBC nor Ofcom routinely publish detailed data on the vast majority of the nearly 2 million complaints received since Ofcom became the regulator in April 2017. The system is, therefore, not fit for purpose.

Ofcom’s own figures indicate that complaints relating to bias make up as much as 39% of the complaints, and complaints about misleading and dishonest content make up a further 26%, amounting to approximately 800,000 complaints about bias since Ofcom took over. Of the 155 complaints upheld or partly upheld by the new ECU system, only 33 were accepted as relating to bias, which is an absurd and minuscule proportion. We do not yet have the latest figures, those relating to 2023-24, but the provisional information indicates that the ECU considered 374 complaints, of which only 2.7% were fully or partially upheld and 89% were not upheld. The situation is shocking and demonstrates an intrinsic failure of the system. It must be made fully independent, and must not be judge and jury.