My hon. Friend is an excellent campaigner on behalf of her constituent, and I extend my sympathy to Claire and her family. While I cannot comment on individual cases, as I am sure she will understand, I know that the Financial Conduct Authority has the powers it needs to take action against firms that breach its rules. Further, customers can contact the Financial Ombudsman Service, whose decisions are binding on insurers. I will immediately ensure that the relevant Minister meets my hon. Friend to look more closely at this specific issue and the case that she raises.