Part of Prime Minister – in the House of Commons am ar 17 Ebrill 2024.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Jo Gideon Jo Gideon Ceidwadwyr, Stoke-on-Trent Central

My constituent Claire Massey and one of her two children almost lost their lives in a fire at her home in February 2023. Since then, Claire has been a victim of bullying by aggressive claims handlers, and of negligent and unprofessional conduct, including violating a policy and withdrawing alternative accommodation, by the insurer Policy Expert—part of the Accredited Insurance (Europe)— and Trinity Claims. Claire has raised institutional failings with the Financial Conduct Authority, which appears toothless. She has also successfully raised individual issues with the financial ombudsman, but the delaying tactics of the insurers mean that she is no closer to a resolution. Claire is here in the Gallery today and asks whether the Prime Minister will meet her and me to look at how we can better protect consumers against bad practices in the insurance industry. Does he agree that it is time to establish on “Office of the Whistleblower”?