Welfare System: Impact of AI

Part of Work and Pensions – in the House of Commons am 2:34 pm ar 13 Tachwedd 2023.

Danfonwch hysbysiad imi am ddadleuon fel hyn

Photo of Mel Stride Mel Stride Chair, Treasury Committee, The Secretary of State for Work and Pensions 2:34, 13 Tachwedd 2023

We have a number of projects that use artificial intelligence within the Department to drive performance, efficiency and the service we provide to our customers. One important point to bear in mind is that we never replace a human when it comes to judgments relating to a claim or an appeal.