On a point of order, Madam Deputy Speaker. Yesterday, all Members of the House received an email from the Home Office stating that, in future, in “the majority of instances”, the Home Office will deal with our letters and correspondence

“by telephone to provide responses” and:

“Where this is not possible you will receive responses to multiple enquires in a single letter.”

First, I have grave concerns about that from a GDPR point of view—how can I respond to a constituent with a letter that mentions numerous constituents? Secondly, I have a concern about the Home Office not responding apart from orally, where we cannot then record what has been said on the telephone. Will you advise me, through your good offices, whether this is an appropriate response from the Home Office?