Does my hon. Friend agree that the problems with the service extend throughout the whole length of the line? As a regular commuter and traveller on the line, I can confirm that the trains are drafty, unclean and, frankly, bone-shaking. Recently, I was talking to two county councillors who represent areas surrounding Laindon station, which is a slow train stopping station. They told me that when the trains are being difficult, the fast trains continue to be fast but the slow trains do not stop at all. The result is that there are no trains at all at Laindon station. Does my hon. Friend agree that that is a misjudgment by management of how to run a proper service?