I am appalled by those local authorities that, through ineptness, inefficiency or lack of will, have failed to collect community charge and are now asking law-abiding citizens to bear that burden. Those citizens have every right to be angry with their local authorities and to express their feelings most strongly through the ballot box. We have tackled the question of the standards that we can expect from local authorities through the introduction of greater choice and competition for citizens within local authorities with the extension of compulsory competitive tendering. I agree with the spirit of the hon. Gentleman's question, that we need to go further to enfranchise more citizens so that they can have redress against local authorities which underperform. That is an important part of the consideration of the citizens' charter to which my right hon. Friend the Prime Minister is giving a great deal of attention.