As my hon. Friend rightly says, there is an ex gratia payments scheme currently operated by British Rail, which last year paid out about £2·5 million to passengers who suffered from various inconveniences. My hon. Friend is right to refer to the need to consider extending facilities for passengers who have been gravely inconvenienced, not simply on the railways but in other areas. They are matters that my right hon. Friend the Prime Minister said would be the subject of the citizens' charter proposals which are being considered.