I am grateful to the Secretary of State and heartily welcome his enthusiasm for rail transport. Will he share the misery of commuters from my constituency who suffer from the lack of announcements by British Rail, delays, a complete lack of punctuality and of facilities at stations and from problems of overcrowding caused because trains are not of the right length? They face all those problems, yet, as season ticket holders, they receive no compensation except through the minor and almost secret system of ex gratia payments which British Rail has introduced under the counter. Will he put the matter in the public domain and force British Rail to provide compensation to passengers if they suffer from the inadequacies of the current level of service and if British Rail simply fails to perform?