Does my hon. Friend accept that, despite the improvements on the Liverpool to Chelmsford line in the past four years, many of my constituents are still concerned about the quality and standard of the service on that line? When my hon. Friend next meets the chairman of British Rail, will he explain to him that many of my constituents believe that British Rail should be legally bound to compensate those who have to put up with delays and an unacceptable level of service which are not due to adverse weather conditions or vandalism?