Service at Elm-bridge exchange has been affected by heavy losses of operating staff during the past year. In spite of this, our regular sampling of the service shows that there has been a steady improvement and I hope that, as the new staff gains further experience, this improvement will be continued. I have considered the representations made by the Surbiton Borough Council, in regard to the recent fatal casualty, and I am satisfied that there was no avoidable delay in answering the call for the ambulance.